TLTom Liberman
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Open to IT support roles · Tel Aviv, Israel

Tom Liberman

IT Help Desk Technical Support Customer Success

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01About

Calm, fast, people-first IT support.

IT support professional with 4+ years in military IT, enterprise help desk and NOC, and customer phone support. Promoted to team lead twice, each within a year. Hands-on from PC builds and Windows, Office and printer fixes to Active Directory and SCCM, and I use AI tools to troubleshoot and document faster.

Tel Aviv, Israel
Hebrew & English
Network Administrator Certificate
02Experience

Where I’ve worked

  1. Oriient

    Indoor-GPS startup

    Jul 2025 – Sep 2026

    Mapping Shift Leader

    Jan 2026 – Sep 2026 Promoted after 6 months
    • Led a team of Mapping Supervisors overseeing contractor crews in the US, Europe and Australia
    • Onboarded and trained new supervisors; owned client-map quality and live-session escalations

    Mapping Supervisor

    Jul 2025 – Jan 2026
    • Remotely directed concurrent indoor-GPS mapping sessions across 3 continents, 3+ per week
    • Team leadership
    • Remote coordination
    • Escalations
    • Training

  2. Effectivate

    Cognitive-training app for older adults

    May 2023 – Oct 2023

    Customer Technical Support

    • Supported a 200-call-a-day phone queue, guiding older users through install and login
    • Turned complex technical steps into simple instructions customers could follow on their own
    • Phone support
    • Customer success
    • Onboarding

  3. Ness Technologies

    On site at Hagihon, Jerusalem’s water utility

    Mar 2022 – Jul 2022

    Help Desk and NOC Technician

    • Troubleshot Windows, Microsoft Office and printer issues for utility staff, in person and remotely
    • Managed user accounts, password resets and permissions in Active Directory and Azure AD
    • Monitored the network on NOC shifts and worked a queue of 200+ tickets a day at peak
    • Help desk
    • NOC
    • Active Directory
    • Azure AD

  4. Israel Defense Forces

    Closed military networks

    Jul 2019 – Mar 2022

    Help Desk Team Lead

    Promoted within one year
    • Led the help desk team: trained new technicians and handled escalated issues

    System & Network Administrator

    • Assembled, installed and repaired PCs; fixed Windows, Office and printer problems for users
    • Administered Windows Server and Active Directory; deployed software with SCCM; supported SAP
    • Windows Server
    • SCCM
    • SAP
    • Hardware
03Skills

Tools of the trade

Desktop Support

  • Windows
  • Microsoft Office / 365
  • Printers
  • PC assembly
  • Hardware repair

Systems

  • Active Directory
  • Azure AD (Entra ID)
  • Windows Server
  • SCCM
  • SAP

Support & Ops

  • Ticketing & CRM
  • NOC monitoring
  • Remote support
  • Escalations
  • Training

AI Tools

For troubleshooting, documentation and customer replies

  • Claude
  • Claude Code
  • ChatGPT

Languages

  • Hebrew (native)
  • English (fluent)
04Projects

Things I’m building

In development Featured

Tomurized

An AI study portal for any course

A study portal I designed and built: a course dictionary, flashcards with FSRS spaced repetition, exam simulations, a study planner, games and an AI mentor. Built with a React + TypeScript front end and a small Node + SQLite API, packaged as Docker containers.

  • React
  • TypeScript
  • Node.js
  • SQLite
  • Docker
  • Gemini AI
Public launch coming soon
05Education

Education & certifications

06Contact

Let’s work together.

I’m looking for my next role in IT support, help desk or technical customer success. The fastest way to reach me is LinkedIn or email.

LinkedIn